Howdy, Partner! At Heydudes Cowboy Shop, we want you to be as satisfied with your Western gear as a cowboy is with his trusty steed. If something isn’t quite right, we’re here to help make it right.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your items. All returned merchandise must be in its original condition – unworn, unwashed, and with all original tags attached.

Important: For hygiene reasons, we cannot accept returns on certain items:

  • Jewelry (due to personal nature)
  • Fly Protection products
  • Grooming products
  • Halters/Leads that show signs of use

How to Return or Exchange an Item

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number and instructions
  3. Pack the item securely in its original packaging
  4. Include the completed return form (see template below)
  5. Ship the package to our returns address (provided with your authorization)
  6. Once received and inspected, we’ll process your refund or exchange

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service as we can’t guarantee we’ll receive your returned item without tracking.

Refund Information

After we receive and inspect your return (typically within 3-5 business days), we’ll initiate your refund. The refund will be issued to your original payment method:

  • Credit card payments: 5-10 business days to appear on your statement
  • PayPal payments: 3-5 business days to process

Please note that original shipping fees are non-refundable.

Exchanges

For exchanges, the process is the same as returns. Once we receive your returned item, we’ll ship out the replacement item. If the exchange item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Heydudes Cowboy Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Item(s) to return: [Product Name and Size/Color]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specific item)]

Full Name: [Your Full Name]

Email Address: [Your Email Address]

Thank you,

[Your Name]

Final Notes

We stand behind our Western gear like a cowboy stands by his brand. If you have any questions about returns or exchanges, don’t hesitate to reach out.

Contact us at: [email protected]

Returns Address: 4319 West Claremont Street, Glendale, US 85301

Please note: Without a Return Authorization Number, we cannot process your return.

The Team at Heydudes Cowboy Shop