Welcome to our FAQ page at Heydudes Cowboy Shop! We’ve rounded up the most common questions about our authentic Western wear and accessories. If you don’t find the answer you’re looking for, don’t hesitate to reach out to our friendly team – we’re faster than a quick draw!

🤠 About Our Products

What kinds of products do you offer?
We specialize in authentic Western and cowboy-style gear. Our corral includes everything from Boots & Shoes, Jeans, and Boy’s/Girl’s Clothing to accessories like Belts, Halters/Leads, Breast Collars, and even Fly Protection for your horses. We’ve got the whole ranch covered!
Is your clothing authentic Western wear?
You bet! We pride ourselves on offering genuine Western gear that combines tradition with trend. Whether you’re heading to a rodeo or just want that cowboy charm, our products are the real deal.

📦 Ordering & Shipping

Where do you ship?
We ship our Western gear worldwide! However, due to some logistical constraints, we currently cannot deliver to Asia and some remote areas. If you’re unsure about your location, just give us a holler.
What are my shipping options?
  • Standard Shipping: For a flat fee of $12.95, we ship via trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after shipment.
  • Free Shipping: For orders over $50, enjoy free shipping via EMS. After processing, expect delivery within 15-25 days after shipment.
How long will it take to get my order?
We process all orders within 1-2 business days. After that, delivery times depend on your chosen shipping method. Standard shipping takes 10-15 days after shipment, and free shipping takes 15-25 days. You’ll receive a tracking number to watch your stagecoach (package) roll in!

💳 Payment & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, so you can shop with peace of mind.
Are there any hidden costs?
Nope! The price you see is the price you pay. The only additional cost is the $12.95 standard shipping fee if your order is under $50. All taxes and import duties are included in the product price.

🔄 Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If something isn’t quite right, you can return it within 15 days of receiving your order. Items must be unused and in their original packaging. Please contact us at [email protected] to start the process.
How do I exchange an item?
Just send us an email at [email protected] within 15 days of receiving your order. Let us know what you’d like instead, and we’ll guide you through the process. We’ll get you fixed up faster than a horse at a trough!

🔐 Account & Website

Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account lets us saddle up your order faster next time and helps you track your purchase history.
I forgot my password. What should I do?
No worries! Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset it faster than a jackrabbit on a date.

🤝 Contact & Support

How can I contact you?
We’re always here to help! Reach out to us via email at [email protected] for any questions or concerns. Our customer service team is ready to assist you.
What’s your physical address?
You can find us at:
Heydudes Cowboy Shop
4319 West Claremont Street
Glendale, US 85301

Thank you for choosing Heydudes Cowboy Shop – where the spirit of the West meets your wardrobe. Happy trails!